Welcome to NSB Tools. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website nsbtools.com or make a purchase from our store.

Please read this Privacy Policy carefully. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us directly.

  • Personal Details: Name, email address, phone number, delivery address, and billing address.
  • Account Information: Username, password, order history, and saved preferences.
  • Payment Data: We collect necessary data to process your payment if you make purchases, such as your payment instrument details (e.g., Mobile Financial Services like bKash/Nagad, or bank card details). All payment data is handled securely through encrypted payment gateways; NSBTools does not store raw payment card numbers or MFS PINs on our servers.
  • Technical & Usage Data: IP address, browser type, device details, operating system, pages viewed, and referral URLs collected automatically through cookies and analytical tools.

2. How We Use Your Information

We use the collected information for specific business purposes, including:

  • Order Processing & Fulfillment: To process transactions, verify payments, ship products to your delivery address, and provide invoice/order updates via SMS or Email.
  • Customer Support: To respond to inquiries, technical questions, warranty claims, and return requests.
  • Account Management: To manage your registered user account and preferences.
  • Marketing & Communications: To send promotional emails, special offers, and newsletters (you may opt out at any time).
  • Website Improvement & Security: To monitor website usage, prevent fraudulent transactions, enhance user experience, and ensure system integrity.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties solely for business operations:

  • Logistics & Courier Partners: Name, phone number, and shipping address are shared with local delivery/courier services across Bangladesh to fulfill product deliveries.
  • Payment Processors: Transaction details are shared with authorized payment gateways to complete online payment verifications securely.
  • Legal Requirements: We may disclose your information if required by law, regulation, or court order to protect our rights, privacy, safety, or property.

4. Cookies and Tracking Technologies

NSB Tools uses cookies, pixel tags, and similar tracking technologies to enhance your browsing experience, remember your cart items, and analyze traffic.

  • You can choose to disable cookies through your individual browser options. However, disabling cookies may limit your ability to use certain features on our e-commerce platform.

5. Data Security

We implement appropriate technical and organizational security measures (including SSL encryption) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Data Rights

Depending on your interaction with our site, you have the right to:

  • Access, update, or correct the personal data we hold about you.
  • Request the deletion of your personal account data from our active database.
  • Opt out of receiving direct promotional and marketing communications.

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites or services (such as social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or how your data is handled, please reach out to us:

  • Business Name: NSB Tools
  • Phone: 01827966669
  • Email: nsbtools25@gmail.com
  • Address: Hasnabad Housing, South Keraniganj, Dhaka- 1311, Bangladesh