1. Eligibility for Returns & Exchanges

To be eligible for a return or replacement, the following conditions must be met:

  • Reporting Timeframe: You must inspect the package upon delivery and report any physical damage, missing parts, or incorrect items within 24 to 48 hours of receiving the delivery.
  • Product Condition: The item must be unused, unworked, and in the exact condition that you received it.
  • Original Packaging: The item must be returned in its original manufacturer packaging with all user manuals, warranty cards, tags, and included accessories.
  • Proof of Purchase: You must provide the order number, original invoice/cash memo, or purchase receipt.
  • Unboxing Video (Recommended): For damaged or missing item claims, we strongly recommend recording a brief unboxing video when opening the parcel to facilitate fast claim processing.

2. Non-Returnable Items

The following items or conditions are not eligible for returns or refunds:

  • Items reported after the 48-hour window from the time of delivery.
  • Products damaged due to improper usage, electrical surges, water damage (unless explicitly rated waterproof), or unauthorized repair/modification.
  • Consumable items, single-use adhesives, tapes, or chemical products once opened or unsealed.
  • Products missing their original packaging, box, or included accessories.

3. Return & Replacement Process

If you need to return or replace an item, please follow these steps:

  1. Contact Customer Care: Reach out to us via phone at 01827966669 or email nsbtools25@gmail.com with your Order ID, clear photos, and an unboxing video/description of the issue.
  2. Claim Verification: Our team will inspect your request within 24 business hours and issue return approval along with shipping instructions.
  3. Item Dispatch: Send the product back to our official warehouse address via a tracking-enabled local courier service, or hand over the item if a collection is arranged by our logistics partner.

4. Shipping Costs for Returns

  • Incorrect Deliveries: If the return is due to a mistake on our part (damaged on arrival, defective item, or wrong product sent), NSB Tools will cover all return and re-shipping delivery charges.
  • Customer Preferences: If a return or exchange is requested due to a change of mind or personal choice (provided the product is unused and unopened), the customer is responsible for both the return shipping fee and any replacement shipping fee.

5. Refund Policy & Timelines

Once your returned item is received at our facility, it will undergo a quality inspection. We will notify you of the approval or rejection of your refund based on product condition.

  • Refund Method: Approved refunds will be processed through your original payment method (bKash, Nagad, MFS, Bank Transfer, or Card).
  • Refund Timeline:
    • Mobile Financial Services (bKash/Nagad): 3 to 5 business days after return approval.
    • Bank Transfer / Cards: 7 to 10 business days (depending on your bank’s processing cycle).
    • Cash on Delivery (COD) Orders: Refunds for COD orders will be sent via bKash or Nagad to the phone number provided during verification.
  • Non-refundable Charges: Initial delivery charges (if the product delivered was correct and undamaged) are non-refundable.

6. Cancellations

  • Order Cancellation by Customer: You can cancel an order free of charge before it has been dispatched from our warehouse. Once the parcel is in transit with the courier, standard delivery charges may apply for cancellation.
  • Order Cancellation by NSB Tools: We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, any prepaid amount will be fully refunded promptly.

7. Contact Us for Support

For any questions regarding returns, replacements, or refunds, please reach out to our team:

  • Business Name: NSB Tools
  • Phone: 01827966669
  • Email: nsbtools25@gmail.com
  • Address: Hasnabad Housing, South Keraniganj, Dhaka- 1311, Bangladesh